FAQ

Assistance et FAQ

Des questions, des réponses en toute confiance.

De l’installation et de la stabilité à la livraison, aux retours et à la garantie, cette page couvre les questions que les golfeurs posent le plus souvent avant et après l’achat du GolfImprove Stand.

100-day returns for extra confidence

14-day statutory withdrawal right

At least 2 years of legal guarantee

No match for that one.

Try a different word, or just ask us directly. We answer within one business day.

Ask us your question

iPhone with MagSafe? It snaps straight on. Android or an older iPhone? Stick on one of the included magnetic plates and you get the same lock.

Does it work with my phone?

Every iPhone with MagSafe mounts directly to the magnetic head. No clamping, no adjusting.

Android phones and older iPhones work too. Your order includes adhesive magnetic plates. Stick one on the back of your phone or case, and it locks on just as firmly.

Does it work through a phone case?

With a MagSafe case, yes. With a thin non-MagSafe case, usually yes, but the pull is weaker.

With a thick or rugged case, the magnet has too much material to grip through. Stick a magnetic plate on the outside of the case and the problem is solved.

Will my phone stay put during a full swing?

That is the whole point of the magnetic lock. Customers filming full-speed swings with an iPhone Pro Max report no slipping and no drooping mid-session.

Two things help: mount the phone before you extend the shaft, and make sure the base is planted on firm ground.

Can I mount an action camera or a GoPro?

The stand is built around a phone. If your action camera has a magnetic mount or you add a magnetic plate to it, it will hold fine, since these cameras are lighter than a phone.

Tablets are a different story. An iPad is far heavier than the head is designed for and we do not recommend it.

Does the magnet get weaker over time?

No. The magnets do not wear out with use. If the grip ever feels weaker, it is almost always dirt or grass on the contact surface. Wipe both sides clean and the hold comes back.

How long does setup take?

About 10 seconds. Plant the base, pull the shaft to the height you want, snap your phone on, hit record. There are no screws or clamps to fiddle with.

Which surfaces does it work on?

Both bases are in the box. Use the ground spike for grass, rough and tee boxes, and screw on the tripod base for driving range mats, cart paths, indoor bays and simulator setups.

One tip from our customers: on slippery or hard surfaces, make sure the tripod legs sit completely flat rather than at an angle.

Which camera angles can I film?

The two that matter for swing analysis: down-the-line and face-on. The head rotates and the shaft extends, so you can get the camera to chest or hip height, which is where most coaching apps want it.

Does it stay stable on a slope or in wind?

On grass, the ground spike handles slopes and normal wind without trouble. On hard surfaces with the tripod base, keep the shaft lower in strong wind so there is less leverage on the base.

Can I use it indoors or with a launch monitor?

Yes, and plenty of customers do. Use the tripod base and it works in simulator bays and indoor studios, including as a second camera angle alongside a launch monitor.

Does it fit in my golf bag?

It collapses down and comes with a carry bag. It lives in a golf bag pocket, a car boot or a suitcase without taking up meaningful space, so it travels with you instead of staying at home.

Can I use it for other sports?

Yes. It was designed for golf, but customers use it for tennis, gym sessions, coaching and general content filming. Anywhere you need a phone to stand still outdoors, it does the job.

Can I leave it out in the rain?

It handles a wet round and damp grass. Dry it off before packing it away, the same as you would with a club, and it will last a lot longer.

What is in the box?

The Golfimprove Stand with its magnetic head, the ground spike base, the tripod base, adhesive magnetic plates for non-MagSafe phones, and a carry bag. Every order also includes our free gift bundle.

I got a "packed and ready" email but no tracking yet. What now?

That email means your order has left our warehouse and is waiting for the carrier to scan it in. The tracking link follows once that scan happens, usually within 1 to 2 business days.

If it has been longer than 3 business days since that email and you still have nothing, email us your order number. We will chase the carrier and come back to you with a real answer, not a holding message.

How long does delivery take?

Orders are processed within 1 to 2 business days. After that, delivery takes 2-5 business days within Europe and 5-10 business days for the rest of the world.

Your exact estimate is shown at checkout and repeated in your confirmation email.

My tracking hasn't moved in days. Is my order lost?

Almost never. Tracking usually goes quiet during the handover between carriers or while a parcel clears customs, and it can sit still for several days before it updates in one jump.

If nothing has changed for more than 7 days, contact us with your order number and we will open an investigation with the carrier.

Which countries do you ship to?

We ship worldwide, including the US, UK, Canada, Australia, Ireland and across the EU. If your country is not selectable at checkout, message us and we will check whether we can arrange it.

What does shipping cost?

Your shipping cost is shown at checkout before you pay, based on your delivery country. No charges appear afterwards.

Will I pay import duties or customs fees?

Within the EU, no. Outside the EU, import duties and local taxes are set by your own country and are the buyer's responsibility. Anything owed is collected by the carrier on delivery, not by us.

My order arrived damaged.

Send us your order number and photos of both the packaging and the item. We sort it with a replacement or a refund. You do not need to argue your case with us.

Can I cancel or change my order?

If it has not shipped yet, yes. Message us as fast as you can with your order number, because we pack quickly.

Once it is with the carrier we cannot pull it back, but you still have your 14-day withdrawal right and our 100-day return policy.

Can I change my delivery address after ordering?

Before it ships, yes. Contact us immediately with your order number and the correct address. Once the parcel is in transit the address is locked in the carrier's system.

You have a 14-day statutory right of withdrawal for online purchases, and GolfImprove also offers a 100-day return policy on top of that. Your statutory rights always remain unaffected.

What is your return policy?

You get 100 days to decide, on top of the 14-day statutory withdrawal right you have under EU consumer law. Take it to the range, use it for a few sessions, and if it is not for you, send it back. Full terms are in our refund policy.

How do I start a return?

Message us with your order number and we send you the return instructions and address. Pack it securely and keep your proof of shipment until the refund lands.

Do I need the original packaging?

It helps, but it is not a dealbreaker. What matters is that everything is included and that the stand arrives back undamaged, so pack it well.

Can I return it after 14 days?

Yes. That is exactly what the 100-day policy is for. Check the refund policy for the conditions that apply.

When do I get my money back?

Once your return is approved, we refund within 14 days at the latest, to the payment method you used. We may wait until the product is back with us or you have shown proof of return, whichever comes first.

Who pays return shipping?

For a change-of-mind return, the customer covers return shipping unless we say otherwise. If the item is defective, damaged or simply the wrong one, that is on us and we arrange it.

It was a gift. Can it still be returned?

Yes. Contact us with the order number or the email address used for the purchase and we will sort out the return with whoever is holding it.

What if my product is defective?

Contact us with your order number and a photo or short video of the problem. Under the legal guarantee you are entitled to a product that does what you can reasonably expect, which means repair, replacement or a refund.

Which payment methods do you accept?

Major debit and credit cards, digital wallets like Apple Pay and PayPal, plus local options depending on your country. Everything available to you is shown at checkout.

Can I pay later with Klarna?

If Klarna is available in your country it appears as an option at checkout. If you do not see it, it is not available for that order.

Is paying on your site safe?

Yes. Payment runs through Shopify's secure checkout and we never see or store your card details. We will never ask you to pay outside the official checkout.

Do I need an account to order?

No. Checking out as a guest works fine. An account just makes it easier to find your order and tracking later.

I didn't get an order confirmation.

Check your spam and promotions folders first, since that is where it ends up nine times out of ten. Still nothing? Send us the name and email you ordered with and we will confirm it manually.

Will I get an invoice?

Your order confirmation email works as your receipt. Need a proper invoice, VAT number included? Ask us and we will send one.

Is there a warranty on my stand?

Yes. Your purchase is covered by your statutory legal guarantee, which means the product must do what you can reasonably expect from it. Any commercial warranty we offer sits on top of that and never limits your legal rights.

How long does the warranty last?

For EU consumers, at least 2 years from delivery, without prejudice to stronger rights under your local law. In the Netherlands the rule is that a product must last as long as you may reasonably expect for that type of item.

What does it cover?

Faults and defects that mean the stand does not perform as it should under normal use. It does not cover damage from misuse, accidents, modifications, or wear beyond what is reasonable.

Does the warranty apply abroad?

Your statutory rights follow the consumer rules that applied to your purchase. If you ordered as an EU consumer, your EU rights travel with you. Using it abroad and need help? Contact us and we will support you.

Something broke. What now?

Send us your order number, a short description and a photo or video. We assess it and come back with the next step, whether that is a repair, a replacement part or a replacement stand.

How do I reach you?

Through our contact page. Add your order number if your question is about an existing purchase and you will get a straight answer in one reply instead of three.

How fast do you reply?

Within one business day in almost every case. We are a small team of golfers, not a call centre, so you get a real person rather than an automated loop.

Do you work with creators?

We do. If you make golf content on TikTok or Instagram, message us through the contact page with your handle and we will take a look.

I have a complaint.

Tell us first so we get a fair chance to fix it. If we cannot reach a solution together, you may be able to bring the dispute to a relevant body such as the Geschillencommissie, where applicable to your case.

Note that the EU Online Dispute Resolution platform was discontinued on 20 July 2025, so complaints can no longer be submitted there.

Still stuck?

Whether it is choosing the right setup, checking an order or arranging a return, send us a message and a real person gets back to you within one business day.

James H.

Mon quatrième trépied, et le dernier

J’ai usé trois trépieds bon marché achetés sur Amazon en deux ans. Le premier a cassé au niveau de la charnière. Le deuxième avait cette pince à téléphone à ressort qui se desserre lentement jusqu’à ce que votre téléphone bascule vers l’avant en plein swing. Le troisième, j’ai simplement laissé tomber, parce que l’installer prenait plus de temps que l’entraînement lui-même. C’est une toute autre catégorie de produit. Il a un vrai poids, les pièces sont en métal, et la tête magnétique signifie qu’il n’y a rien à pincer ni à serrer. Oui, il coûte plus cher. Au final, j’ai dépensé moins pour celui-ci que pour les trois qui ont fini à la poubelle.

Michael B.

3 d’index

J'avais calé mon téléphone contre mon sac pendant un an

Pendant environ un an, mon installation consistait à appuyer mon téléphone contre mon sac de golf, un seau de practice, ou une fois contre une poubelle. La moitié des vidéos finissaient par filmer le ciel ou mes pieds. L’autre moitié basculait. Je me disais que ça allait. Ce n’était pas le cas, j’y étais simplement habitué. Maintenant, je plante ceci dans le sol, je fixe le téléphone dessus, et il filme ce que je lui ai vraiment demandé de filmer. Ça paraît basique. Mais ça a changé la fréquence à laquelle je prends la peine de m’enregistrer, et c’est ça le vrai point.

David Co

6 de handicap

Il m’a fallu quatre secondes pour voir ce que mon coach me répétait depuis deux ans

Lors de ma première séance avec ce support, j’ai filmé six swings en ligne avec la cible et je les ai regardés sur le parking. Mon coach me disait depuis deux ans que je revenais par-dessus le plan. J’acquiesçais à chaque fois sans vraiment y croire. En regardant la vidéo, c’était évident en environ quatre secondes. Rien de subtil. Je le faisais depuis toute ma vie de golfeur sans l’avoir jamais vu une seule fois. C’est ce que personne ne vous dit à propos de l’entraînement : vous pouvez taper 300 balles par semaine et simplement devenir meilleur à faire le mauvais geste.

Robert P.

Coûte environ le prix d’un cours

J’ai calculé que je paie environ 60 £ par cours. Celui-ci coûte à peu près le prix d’un cours. En trois mois, il m’a montré entre les cours des choses que j’aurais autrement soumises à mon coach, en payant pour qu’il me les explique. Il ne remplace pas un coach — il rend les cours que vous payez plus utiles, car vous arrivez en sachant déjà ce qui se passe.

Andrew T.

Utilisateur Samsung — fonctionne très bien, il suffit de coller le disque bien droit

Je l’ai acheté en sachant que j’utilise un Samsung et en m’attendant à moitié à une prise de tête. Il est livré avec des disques magnétiques adhésifs. J’en ai collé un au dos de ma coque, ça a pris dix secondes, et maintenant ça tient exactement aussi fort que l’iPhone de mon pote. Si vous êtes sur Android et que vous hésitez à cause du MagSafe mentionné dans la description, ne vous inquiétez pas. Soyez juste un peu précis sur l’endroit où vous collez le disque — la première fois, j’ai mis le mien légèrement de travers et le téléphone était incliné. Je l’ai décollé et recommencé.

William S.

Dix secondes, c’est tout l’intérêt

La raison pour laquelle mon ancien trépied a cessé de m’accompagner, ce n’est pas qu’il était mauvais, c’est qu’il fallait deux minutes pour l’installer et que je n’avais pas envie de m’embêter. Celui-ci prend vraiment une dizaine de secondes. Plantez le piquet dans le sol, tirez la tige vers le haut, le téléphone se fixe instantanément. Cette différence peut sembler minime, mais elle ne l’est absolument pas — c’est la différence entre filmer chaque séance et n’en filmer aucune.

Daniel M.

Rafales à 40 km/h, n’a pas bougé

J’ai joué le mois dernier avec des rafales d’environ 40 km/h, en m’attendant vraiment à passer tout le parcours à récupérer mon téléphone dans le rough. Il n’a pas bougé une seule fois. Le piquet de sol s’enfonce bien dans le gazon, c’est pour ça qu’il tient là où un trépied classique glisserait simplement sur l’herbe. Sur les tapis en intérieur, je passe à la base trépied — un conseil : assurez-vous que les pieds reposent parfaitement à plat, sans être écartés en biais, sinon elle peut glisser sur un sol lisse.

Thomas R.

8 de handicap

Depuis six mois, deux fois par semaine

Après six mois d’utilisation, environ deux fois par semaine, principalement en extérieur et souvent sous la pluie. Il reste en permanence dans mon sac. Aucune rouille, l’aimant est aussi puissant qu’au premier jour, et la tige maintient toujours la hauteur que je règle. Je n’ai pas toujours été très soigneux non plus — il a pris la pluie et a été jeté dans un coffre plus d’une fois. Toujours impeccable.

Evi

8 HCP

21 à 8 en une saison

Je suis passé de 21 à 8 en une saison. Je ne vais pas prétendre qu’un support de téléphone a fait ça tout seul : j’ai aussi pris des cours et passé des heures à m’entraîner. Mais j’étais bloqué à 16 depuis trois ans en y consacrant exactement le même temps. La différence, cette saison, c’est que je pouvais voir ce que je faisais réellement au lieu de deviner à partir de mes sensations. Les sensations peuvent tromper. La vidéo, non.

Amberlie

Je l’ai acheté pour mon mari, je ne connais rien au golf

Je l’ai acheté pour l’anniversaire de mon mari en ne connaissant presque rien au golf, si ce n’est qu’il filme son swing avec un téléphone calé contre des objets et qu’il s’en plaint. J’avais un peu peur que ce soit l’un de ces cadeaux qui reçoivent un merci poli. Il l’a emporté au practice le soir même et l’utilise chaque semaine depuis. Il est arrivé bien emballé et avait vraiment un aspect premium au déballage, ce qui compte quand c’est un cadeau.

Peter J.

Professionnel enseignant PGA

Je l’utilise à plein temps pour enseigner

J’enseigne à plein temps, en studio indoor l’hiver et en extérieur le reste de l’année. Je l’utilise pour les deux. Des vidéos stables sans qu’une deuxième personne tienne le téléphone, et c’est assez rapide pour que je puisse le repositionner en plein cours sans casser le rythme. Quatre de mes élèves en ont acheté un après l’avoir vu. La seule chose que j’ajouterais, c’est une vraie carte d’instructions dans la boîte — il m’a fallu une minute pour comprendre que la tige fonctionne avec un mécanisme coulissant et non un verrouillage à vis.

ACHETER MAINTENANT