Desde la configuración y la estabilidad hasta el envío, las devoluciones y la garantía, esta página cubre las preguntas que los golfistas suelen hacer antes y después de comprar el soporte Golfimprove.
100-day returns for extra confidence
14-day statutory withdrawal right
At least 2 years of legal guarantee
No match for that one.
Try a different word, or just ask us directly. We answer within one business day.
The question we get most. Short answer: if it has MagSafe it snaps on, and everything else works with the plate in the box.
iPhone with MagSafe? It snaps straight on. Android or an older iPhone? Stick on one of the included magnetic plates and you get the same lock.
Does it work with my phone?
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Every iPhone with MagSafe mounts directly to the magnetic head. No clamping, no adjusting.
Android phones and older iPhones work too. Your order includes adhesive magnetic plates. Stick one on the back of your phone or case, and it locks on just as firmly.
Does it work through a phone case?
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With a MagSafe case, yes. With a thin non-MagSafe case, usually yes, but the pull is weaker.
With a thick or rugged case, the magnet has too much material to grip through. Stick a magnetic plate on the outside of the case and the problem is solved.
Will my phone stay put during a full swing?
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That is the whole point of the magnetic lock. Customers filming full-speed swings with an iPhone Pro Max report no slipping and no drooping mid-session.
Two things help: mount the phone before you extend the shaft, and make sure the base is planted on firm ground.
Can I mount an action camera or a GoPro?
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The stand is built around a phone. If your action camera has a magnetic mount or you add a magnetic plate to it, it will hold fine, since these cameras are lighter than a phone.
Tablets are a different story. An iPad is far heavier than the head is designed for and we do not recommend it.
Does the magnet get weaker over time?
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No. The magnets do not wear out with use. If the grip ever feels weaker, it is almost always dirt or grass on the contact surface. Wipe both sides clean and the hold comes back.
Using the Stand
Setup, surfaces, camera angles and what actually happens when you take it out on the course.
How long does setup take?
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About 10 seconds. Plant the base, pull the shaft to the height you want, snap your phone on, hit record. There are no screws or clamps to fiddle with.
Which surfaces does it work on?
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Both bases are in the box. Use the ground spike for grass, rough and tee boxes, and screw on the tripod base for driving range mats, cart paths, indoor bays and simulator setups.
One tip from our customers: on slippery or hard surfaces, make sure the tripod legs sit completely flat rather than at an angle.
Which camera angles can I film?
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The two that matter for swing analysis: down-the-line and face-on. The head rotates and the shaft extends, so you can get the camera to chest or hip height, which is where most coaching apps want it.
Does it stay stable on a slope or in wind?
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On grass, the ground spike handles slopes and normal wind without trouble. On hard surfaces with the tripod base, keep the shaft lower in strong wind so there is less leverage on the base.
Can I use it indoors or with a launch monitor?
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Yes, and plenty of customers do. Use the tripod base and it works in simulator bays and indoor studios, including as a second camera angle alongside a launch monitor.
Does it fit in my golf bag?
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It collapses down and comes with a carry bag. It lives in a golf bag pocket, a car boot or a suitcase without taking up meaningful space, so it travels with you instead of staying at home.
Can I use it for other sports?
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Yes. It was designed for golf, but customers use it for tennis, gym sessions, coaching and general content filming. Anywhere you need a phone to stand still outdoors, it does the job.
Can I leave it out in the rain?
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It handles a wet round and damp grass. Dry it off before packing it away, the same as you would with a club, and it will last a lot longer.
What is in the box?
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The Golfimprove Stand with its magnetic head, the ground spike base, the tripod base, adhesive magnetic plates for non-MagSafe phones, and a carry bag. Every order also includes our free gift bundle.
Shipping & Tracking
Where your order is, when it lands, and what to do when the tracking goes quiet.
I got a "packed and ready" email but no tracking yet. What now?
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That email means your order has left our warehouse and is waiting for the carrier to scan it in. The tracking link follows once that scan happens, usually within 1 to 2 business days.
If it has been longer than 3 business days since that email and you still have nothing, email us your order number. We will chase the carrier and come back to you with a real answer, not a holding message.
How long does delivery take?
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Orders are processed within 1 to 2 business days. After that, delivery takes 2-5 business days within Europe and 5-10 business days for the rest of the world.
Your exact estimate is shown at checkout and repeated in your confirmation email.
My tracking hasn't moved in days. Is my order lost?
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Almost never. Tracking usually goes quiet during the handover between carriers or while a parcel clears customs, and it can sit still for several days before it updates in one jump.
If nothing has changed for more than 7 days, contact us with your order number and we will open an investigation with the carrier.
Which countries do you ship to?
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We ship worldwide, including the US, UK, Canada, Australia, Ireland and across the EU. If your country is not selectable at checkout, message us and we will check whether we can arrange it.
What does shipping cost?
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Your shipping cost is shown at checkout before you pay, based on your delivery country. No charges appear afterwards.
Will I pay import duties or customs fees?
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Within the EU, no. Outside the EU, import duties and local taxes are set by your own country and are the buyer's responsibility. Anything owed is collected by the carrier on delivery, not by us.
My order arrived damaged.
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Send us your order number and photos of both the packaging and the item. We sort it with a replacement or a refund. You do not need to argue your case with us.
Can I cancel or change my order?
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If it has not shipped yet, yes. Message us as fast as you can with your order number, because we pack quickly.
Once it is with the carrier we cannot pull it back, but you still have your 14-day withdrawal right and our 100-day return policy.
Can I change my delivery address after ordering?
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Before it ships, yes. Contact us immediately with your order number and the correct address. Once the parcel is in transit the address is locked in the carrier's system.
Returns & Refunds
A premium buying experience means peace of mind after purchase too, with clear legal rights and extra room to decide.
You have a 14-day statutory right of withdrawal for online purchases, and GolfImprove also offers a 100-day return policy on top of that. Your statutory rights always remain unaffected.
What is your return policy?
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You get 100 days to decide, on top of the 14-day statutory withdrawal right you have under EU consumer law. Take it to the range, use it for a few sessions, and if it is not for you, send it back. Full terms are in our refund policy.
How do I start a return?
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Message us with your order number and we send you the return instructions and address. Pack it securely and keep your proof of shipment until the refund lands.
Do I need the original packaging?
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It helps, but it is not a dealbreaker. What matters is that everything is included and that the stand arrives back undamaged, so pack it well.
Can I return it after 14 days?
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Yes. That is exactly what the 100-day policy is for. Check the refund policy for the conditions that apply.
When do I get my money back?
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Once your return is approved, we refund within 14 days at the latest, to the payment method you used. We may wait until the product is back with us or you have shown proof of return, whichever comes first.
Who pays return shipping?
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For a change-of-mind return, the customer covers return shipping unless we say otherwise. If the item is defective, damaged or simply the wrong one, that is on us and we arrange it.
It was a gift. Can it still be returned?
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Yes. Contact us with the order number or the email address used for the purchase and we will sort out the return with whoever is holding it.
What if my product is defective?
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Contact us with your order number and a photo or short video of the problem. Under the legal guarantee you are entitled to a product that does what you can reasonably expect, which means repair, replacement or a refund.
Payment & Orders
Checkout options, confirmations and the paperwork that follows your order.
Which payment methods do you accept?
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Major debit and credit cards, digital wallets like Apple Pay and PayPal, plus local options depending on your country. Everything available to you is shown at checkout.
Can I pay later with Klarna?
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If Klarna is available in your country it appears as an option at checkout. If you do not see it, it is not available for that order.
Is paying on your site safe?
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Yes. Payment runs through Shopify's secure checkout and we never see or store your card details. We will never ask you to pay outside the official checkout.
Do I need an account to order?
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No. Checking out as a guest works fine. An account just makes it easier to find your order and tracking later.
I didn't get an order confirmation.
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Check your spam and promotions folders first, since that is where it ends up nine times out of ten. Still nothing? Send us the name and email you ordered with and we will confirm it manually.
Will I get an invoice?
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Your order confirmation email works as your receipt. Need a proper invoice, VAT number included? Ask us and we will send one.
Warranty
Clear coverage information, with commercial support on top of your statutory consumer rights.
Is there a warranty on my stand?
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Yes. Your purchase is covered by your statutory legal guarantee, which means the product must do what you can reasonably expect from it. Any commercial warranty we offer sits on top of that and never limits your legal rights.
How long does the warranty last?
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For EU consumers, at least 2 years from delivery, without prejudice to stronger rights under your local law. In the Netherlands the rule is that a product must last as long as you may reasonably expect for that type of item.
What does it cover?
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Faults and defects that mean the stand does not perform as it should under normal use. It does not cover damage from misuse, accidents, modifications, or wear beyond what is reasonable.
Does the warranty apply abroad?
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Your statutory rights follow the consumer rules that applied to your purchase. If you ordered as an EU consumer, your EU rights travel with you. Using it abroad and need help? Contact us and we will support you.
Something broke. What now?
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Send us your order number, a short description and a photo or video. We assess it and come back with the next step, whether that is a repair, a replacement part or a replacement stand.
Contact
We are here before and after your purchase, with practical support and a fair complaints process.
How do I reach you?
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Through our contact page. Add your order number if your question is about an existing purchase and you will get a straight answer in one reply instead of three.
How fast do you reply?
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Within one business day in almost every case. We are a small team of golfers, not a call centre, so you get a real person rather than an automated loop.
Do you work with creators?
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We do. If you make golf content on TikTok or Instagram, message us through the contact page with your handle and we will take a look.
I have a complaint.
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Tell us first so we get a fair chance to fix it. If we cannot reach a solution together, you may be able to bring the dispute to a relevant body such as the Geschillencommissie, where applicable to your case.
Note that the EU Online Dispute Resolution platform was discontinued on 20 July 2025, so complaints can no longer be submitted there.
Still stuck?
Whether it is choosing the right setup, checking an order or arranging a return, send us a message and a real person gets back to you within one business day.
Más de 100,000 golfistas se grabaron, vieron qué estaba fallando y lo corrigieron.
James H.
Comprador verificado
★★★★★
Mi cuarto trípode, y el último
He pasado por tres trípodes baratos de Amazon en dos años. El primero se rompió por la bisagra. El segundo tenía esa pinza para el teléfono con resorte que se va aflojando poco a poco hasta que el teléfono se inclina hacia delante en pleno swing. El tercero simplemente lo dejé de usar porque montarlo llevaba más tiempo que la práctica en sí. Este es un producto de otra categoría. Tiene un peso real, las piezas son de metal y el cabezal magnético significa que no hay nada que sujetar con pinzas ni apretar. Sí, cuesta más. Ahora he gastado menos en este que lo que gasté en los tres que acabaron en la basura.
M
Michael B.
3 HCP
Comprador verificado
★★★★★
Había estado apoyando mi teléfono contra mi bolsa durante un año
Durante aproximadamente un año, mi configuración consistía en apoyar el teléfono contra mi bolsa de golf, un cubo del campo de prácticas o, una vez, contra un contenedor. La mitad de los vídeos acababan grabando el cielo o mis pies. La otra mitad se caía. Me decía a mí mismo que estaba bien. No lo estaba; simplemente me había acostumbrado. Ahora clavo esto en el suelo, encajo el teléfono y graba lo que realmente le pedí que grabara. Suena básico. Cambió la frecuencia con la que me molesto en grabar, que es lo que realmente importa.
D
David Co
6 HCP
Comprador verificado
★★★★★
Me tomó cuatro segundos ver lo que mi entrenador llevaba dos años diciendo
En mi primera sesión con esto, grabé seis swings desde la línea objetivo y los vi de nuevo en el aparcamiento. Mi entrenador llevaba dos años diciéndome que venía por fuera en el downswing. Yo asentía cada vez sin creérmelo del todo. Al verlo de nuevo, fue evidente en unos cuatro segundos. Nada sutil. Lo había estado haciendo durante toda mi vida como golfista y nunca lo había visto ni una sola vez. Eso es lo que nadie te cuenta sobre la práctica: puedes pegar 300 bolas a la semana y simplemente mejorar haciendo lo incorrecto.
Robert P.
Comprador verificado
★★★★★
Cuesta aproximadamente una clase
Calculé que pago unas 60 £ por clase. Esto costó aproximadamente lo mismo que una clase. En los tres meses desde entonces, me ha mostrado cosas entre clases que, de otro modo, habría llevado a mi entrenador y habría pagado para que me las explicara. No sustituye a un entrenador: hace que las clases por las que sí paga sean más útiles, porque llega sabiendo ya qué está pasando.
Andrew T.
Comprador verificado
★★★★★
Usuario de Samsung: funciona bien, solo pega el disco recto
Lo compré sabiendo que uso un Samsung y esperando casi que fuera un engorro. Viene con discos magnéticos adhesivos. Pegué uno en la parte trasera de mi funda, tardé diez segundos, y ahora sujeta exactamente con la misma firmeza que el iPhone de mi amigo. Si usas Android y estás dudando por lo de MagSafe en la descripción, no lo hagas. Solo ten un poco de cuidado con dónde pegas el disco: yo puse el mío ligeramente descentrado la primera vez y el teléfono quedó torcido. Lo despegué y lo volví a colocar.
W
William S.
Comprador verificado
★★★★★
Diez segundos son precisamente el objetivo
La razón por la que mi antiguo trípode dejó de acompañarme no fue que fuera malo, sino que tardaba dos minutos en montarlo y no me apetecía hacerlo. Este, de verdad, se prepara en unos diez segundos. Clava la pica en el suelo, levanta la varilla y el móvil se acopla. Esa diferencia suena trivial, pero en absoluto lo es: es la diferencia entre grabar cada sesión y no grabar ninguna.
Daniel M.
Comprador verificado
★★★★★
Ráfagas de 40 km/h, no se movió
Jugué el mes pasado con rachas de unos 40 km/h y estaba totalmente convencido de que pasaría la ronda recogiendo el teléfono del rough. No se movió ni una sola vez. La pica de suelo se clava bien en el césped, por eso se mantiene firme donde un trípode normal simplemente se deslizaría sobre la hierba. En las alfombrillas de interior cambio a la base de trípode; un consejo: asegúrate de que las patas estén completamente planas, no abiertas en ángulo, o puede deslizarse en un suelo liso.
T
Thomas R.
8 de hándicap
Comprador verificado
★★★★★
Seis meses después, dos veces por semana
Tras seis meses, usándolo aproximadamente dos veces por semana, sobre todo al aire libre y a menudo con humedad, vive permanentemente en mi bolsa. No tiene óxido, el imán sigue siendo exactamente igual de fuerte que el primer día y el mástil aún mantiene la altura a la que lo ajuste. Además, no he sido especialmente cuidadoso con él: le ha caído lluvia y lo he tirado en el maletero más de una vez. Sigue perfecto.
Evi
8 de hándicap
Comprador verificado
★★★★★
De 21 a 8 en una temporada
Pasé de 21 a 8 en una temporada. No voy a fingir que un soporte para teléfono hizo eso; también tomé clases y dediqué muchas horas. Pero llevaba tres años estancado en 16 haciendo exactamente la misma cantidad de horas. La diferencia esta temporada fue que podía ver lo que realmente estaba haciendo en lugar de adivinarlo por sensaciones. Las sensaciones engañan. El vídeo no.
A
Amberlie
Comprador verificado
★★★★★
Lo compré para mi esposo; no sé nada de golf
Compré esto para el cumpleaños de mi marido sin saber casi nada de golf, solo que graba su swing con el teléfono apoyado contra cualquier cosa y se queja de ello. Me preocupaba un poco que fuera uno de esos regalos que reciben un gracias educado. Se lo llevó al campo de prácticas esa misma tarde y lo ha usado todas las semanas desde entonces. Llegó bien embalado y al desenvolverlo se veía realmente premium, algo que importa cuando es un regalo.
P
Peter J.
Profesional de enseñanza de la PGA
Comprador verificado
★★★★★
Enseño con él a tiempo completo
Enseño a tiempo completo: en un estudio interior en invierno y al aire libre el resto del año. Lo uso para ambos. Grabaciones estables sin que una segunda persona tenga que sujetar el teléfono, y es lo bastante rápido como para poder recolocarlo a mitad de una clase sin romper el ritmo. Cuatro de mis alumnos se compraron uno después de verlo. Lo único que añadiría es una tarjeta de instrucciones adecuada en la caja; tardé un minuto en darme cuenta de que la varilla tiene un mecanismo deslizante y no un bloqueo de rosca.
Comprador verificado
